Client Privacy Notice

Client Privacy Notice

Who we are:

New Life Counselling is a voluntary counselling organisation committed to supporting the emotional health and wellbeing needs of its clients through the provision of counselling.  We provide friendly and professional counselling services for children, young people, adults and families.

The service is open to anyone regardless of gender, age (5 years +), religion, sexual orientation, ethnic or cultural background. Our facilities are also designed to promote disabled access and we offer a tailored counselling service for the deaf community.

We are a charitable organisation registered in Northern Ireland (Charity Number: XR 33055), Company Registration Number NI 040330)

New Life Counselling are the data controllers for the information you give us. We use your consent, or legitimate interest, as the lawful basis for processing personal information.

Our Promise To You

We are responsible for protecting your personal information, and we take this responsibility very seriously.

If you have any queries or concerns about how we use your personal information, please contact our Support Services team on (028) 9039 1630

email, or write to us at:
New Life Counselling

25 Ardoyne Rd

Belfast BT14 7HX


Alternatively, you can contact the Information Commissioner’s Office with any queries

Ultimately, we want you to be happy with the information you give us, understand how it is used, know that we treat it with care, and know that you have the right to withdraw your consent at any time. 

So, we promise…

  1. To only collect personal information (or ‘data’) from those who directly interact with us: clients, parents and carers, supporters, donors, funders, event attendees, volunteers, campaigners, those who use our services, those who use our website and those who request access to our records e.g. A therapeutic records request.
  2. We – New Life Counselling – are the ‘data controller’ in respect of your personal information, and are solely responsible for what happens to it, where it goes, and who sees it … and you can hold us to account for this.
  3. That we will never sell your datato third parties for their own marketing needs.
  4. To collect the minimum personal information we need, limited, where relevant, to your:
  • Name
  • Age/date of birth
  • Gender
  • Contact number(s)
  • Email address(es)
  • Postal address
  • Contact preferences (do you prefer emails or SMS messages?)
  • Records of fundraising events you’ve attended
  • Campaigns you’ve supported
  • Record of your contact with us – whether a query, compliment, or complaint.
  1. To only obtain and use this information, where relevant, to:
  • Maintain therapeutic records in accordance with legal timeframes for maintenance of records (Client files are retained for 10 years, except in the case of children and young people whose notes will be held until the child/ young person reaches the age of 25 or in the case of clients in the care system will be held for 75 years)
  • Raise further awareness of New Life Counselling and the work we do
  • Help raise further funds to support children and families across NI
  • Learn how best to contact you (and what about)
  • Keep a record of your support
  • Progress applications (employment, volunteering) or any other enquiries
  • Learn how to improve our services
  • Learn about other audiences who may be interested in supporting the work of New Life Counselling (and the services, and information they may be interested in).


  1. That you can opt outof receiving communications from us at any time. 
    We will only be able to send communications, updates, or information to those who have stated they are happy for us to do so.7. That you can request to access, change, or delete your information at any time.

    8. To protect your personal information by:

  • Only keeping it for as long as is strictly necessary
  • Anonymising your personal details when using data for evaluation reporting
  • Ensuring all online forms are encrypted and that our network is protected
  • Acting upon any requests to view, change, or delete your information, within 30 days.
  1. If you are unhappy with how we’ve handled your personal information, or a complaint you’ve made in respect of this, you have the right to contact the Information Commissioner’s Office


In summary, you have the right to:

  • Ask what information we hold about you – and be given that information
  • Ask us to correct, change, or update any information we hold about you
  • Withdraw your consent for us to use your information
  • Ask us to delete your information entirely
  • Make a complaint or ask any other question in relation to your information


That is our promise to you